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Christine Haimes
Christine Haimes Member Posts: 3 ✭
edited September 2020 in Reckon Accounts (Desktop)
Hi all.Hoping someone can help . Need urgent help as my Google Authenicator App linked for STP that was on my old Iphone when it malfunctioned, is no longer working.Please advise me as to where I go from here as I cannot report our weekly STP without it. I no longer have my old phone and have downloaded the app to my new phone.
Reckon product is Accounts Premier 2020
Email - accounts.payable@carpentariacontracting.com
TIA Christine Haimes

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited May 2020
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    Hi Christine,
    Do you retain the Recovery PIN for your MFA?
    If so, you can remove the existing MFA yourself through your profile in the Reckon Portal, I'll add a link below on our guide that outlines this -
    How to revoke Multi-Factor Authentication using Recovery PIN for Reckon GovConnect STP?

    If you don't have the PIN or access to the old authenticator then you'll need to give our support team a buzz and we'll make arrangements to revoke the MFA linked to your account after verifying your details.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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