How to send files to Technical Support Team using the Reckon A3 file transfer service

Data RecData Rec Reckon Staff Posts: 796 ✭✭

The recommended default method to send files to Reckon Technical Support is to use the Reckon A3 file transfer service.


Make sure to follow all of the instructions when dropping off the file using Reckon A3

1. Go to https://a3.reckon.com




2. Click on Drop-off button

You will now see the Information about the Sender screen.

Make


In the "Your name" field, enter your name

In the "Your organisation" field, enter your company name

Then click the Send confirmation button


3. The following screen will be displayed and you will receive an email coming

from the Reckon A3 service that contains a URL link that you will use send your

file(s).


You should then receive the email from "Reckon A3" with the subject line "[Reckon A3] You are trying to drop-off some files"


When you open that message it will look similar to the example below.


4. Once you have clicked on the link, you will be directed to the Reckon A3 site


In the ‘To:’ field, click on green + icon (as shown above) 

Enter "Reckon Technical Support" in the Name field (or the name of the Reckon staff member or team you are sending a file to.

Enter their correct email address in the Email field (confirm with them the correct email spelling)

Then click on the ‘x’ to close the window



If you try to send a file to the email address "[email protected]" it will not reach anyone.


5. In the Short note to the Recipients field enter the information you have been instructed to add or which clearly describes what you are sending and why you are sending it.


6. Click on the Choose File / or Browse button to select your file that you will send to us


It may look different depending on the web browser you are using.


A window titled Open will appear

  1. You will need to navigate to the drive/folder where your files are located
  2. When you have selected your file, click the Open button
  3. Repeat the process when sending multiple files
  4. Once you have selected all the files you want to submit, click on Drop off files button
  5. If you are sending more than two files, repeat the same process.


If you have followed the steps, the recipient should receive the notification email.


IMPORTANT: You should also receive a 'success' confirmation email if the file was uploaded successfully. 

If you did not receive an email confirmation then the file did not upload correctly.

Regards,

Reckon Data Recovery Team

You can request assistance via the case request web form below.

https://www.reckon.com/au/data-services-request/

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