Email connectivity problem remittance advice

Meredith

Good afternoon,

I've been having trouble sending remittance advice via email direct from Reckon Hosted from various computers. The error message reads Reckon accounts has detected a connectivity issue when sending a remittance advice. Please try again?

Does anyone know how to fix this problem?

Thankyou

Rav

Hi @Meredith

This message can pop up when emailing an invoice/remittance/form etc if the email address is in the wrong format. 

A common reason for this error is if an email address has been copied from the email header that contained the tag “mailto:”

eg: mailto:client@company.com.au instead of client@company.com.au

I'd recommend checking that the email addresses are correctly entered into the Customer/Supplier/Employee etc's records.

Meredith

Hi Thanks for the feedback. i have checked all email addresses and they are all correct.

Not sure what to do next?

Meredith

Hi, This only happens when trying to send remittance advice to suppliers.

No trouble sending payslips or invoices.

Thankyou

Meredith

OK i found the problem, there was a full stop at the end of one suppliers email address that should not have been included. That one email was stopping all remittances from sending.