Emails not sending - Invoices and estimates

dazza68
dazza68 Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

Hi

I'm a new reckon one user.

Emails that are gmail addresses are not being received by the recipients.

The account details show that the email was sent however they have not been received.

Does anyone know how to resolve this?'


Thanks

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Do you cc yourself in the preferences?

  • dazza68
    dazza68 Member Posts: 3 Novice Member Novice Member

    Hi I have now worked out the emails are going to directly to the recipients junk folder for gmail accounts. I now need to work this out in the gmail account settings to advise the users how to receive the email directly to their inbox

  • dazza68
    dazza68 Member Posts: 3 Novice Member Novice Member

    Yes, that is how I worked out it goes to junk as cc'd myself and checked junk folder.

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I don’t think there’s any way you as the sender can change this, it’s usually a setting in the recipient’s end

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,919 Reckon Community Manager Community Manager

    From the looks of it Gmail doesn't have a 'traditional' safe sender list like Outlook, instead the recipient can use Gmail's filters to teach it what emails are safe. Some info from Google here

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