Failure to send email

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Deborah King
Deborah King Member Posts: 4

Tried to send an invoice however got a message box "Failed to send email' just a few minutes ago. Is an old established client, details have not changed.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,743 Community Manager Community Manager
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    Hi @Deborah King

    Thanks for reporting this, I've just tried to send an email from my own Reckon One book and have received a similar error message. Let me get some more information on this from our teams and I'll come back to you.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Sultan Sahin
    Sultan Sahin Member Posts: 5
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    I am also having the same issue - unable to send invoices via email.

    Do you have an eta for resolution please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,743 Community Manager Community Manager
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    Hi @Sultan Sahin

    I don't have an ETA just yet but the devs are working on it as we speak so hopefully its not too far off. I'll post an update as soon as I have further info.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,743 Community Manager Community Manager
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    Hi all,

    I've just been given word that this should now be resolved.

    Any emails that you were attempting to send will need to be resent. When you have a chance can you please give it a go and let me know if you have any trouble.


    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Deborah King
    Deborah King Member Posts: 4
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    Works now, just sent the same email that failed yesterday and everything seems fine. Marked as sent in email history and got my copy into my inbox.