attachments

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I had tp back up and move some of the folders on my computer, no I get the message that the attachments are no longer attached. How do I get them re attached and where are they?

Recon Accounts PP 2020

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  • Irmina
    Irmina Member Posts: 15
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    sorry about the spelling - a sign of my frustration

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,007 Community Manager Community Manager
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  • Irmina
    Irmina Member Posts: 15
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    Thanks Rav I followed the work around and this message came up

  • Irmina
    Irmina Member Posts: 15
    edited November 2020
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    Hi Again Rav,

    I have resolved that by using another back up but I still have not attachments. I have found them in a different folder (called attach) but how do I link them please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,007 Community Manager Community Manager
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    Hi Irmina,

    The Attach folder needs to be in the same location as your restored file.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Irmina
    Irmina Member Posts: 15
    edited November 2020
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    I think it is??? see above. Attach is in the same folder as the back up file? within the attach folder there are 2 folders QDATA1~1 and QDATA1~2 and with in each of those is a folder Txn which in turn holds lots of numbered folders each holding an attachment. So all my receipts are still around just not attached to a transaction

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,007 Community Manager Community Manager
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    Cool thanks Irmina.

    From the sounds of it, you need to refresh the link to the attachment. Try out the process from step 4 of the screenshot I posted in my last post just above and let me know if that solves it for you.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Irmina
    Irmina Member Posts: 15
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    Sorry Rav, I clicked on the attachment tab and there is no attachment to see, they have all been removed. I would have to reattach all (hundreds?) one by one.

  • Irmina
    Irmina Member Posts: 15
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    Can I have an answer please?

  • Kris_Williams
    Kris_Williams Member Posts: 3,481 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Answers are exactly that, answers, not magic solutions. Sometimes it’s very difficult, even for the professionals to figure things out. I’m sure Rav and his team are doing their best.

  • Irmina
    Irmina Member Posts: 15
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    Thansk Kris,

    I am sure they are. I just wish I can get past the initial problem so I can use what otherwise is a great product. I have used if for more than 20 years, but am getting frustrated with it now.

  • Kris_Williams
    Kris_Williams Member Posts: 3,481 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Yes I do understand your frustration, I too have been a Reckon user for the same time, and now the programs are even more complex!