attachments

Irmina
Irmina Member Posts: 15 Novice Member Novice Member
in Personal Plus and Home & Business

I had tp back up and move some of the folders on my computer, no I get the message that the attachments are no longer attached. How do I get them re attached and where are they?

Recon Accounts PP 2020

Comments

  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member

    sorry about the spelling - a sign of my frustration

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    @Irmina

    I'll link a help guide below which should provide a detailed explanation on how this occurs -

    https://help.reckon.com/article/gwo730yyzv-kba-4739-there-are-no-attachments-available-message-when-restoring-a-backup-in-reckon-personal


    Reckon.png

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  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member
    Capture.PNG

    Thanks Rav I followed the work around and this message came up

  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member
    edited November 2020

    Hi Again Rav,

    I have resolved that by using another back up but I still have not attachments. I have found them in a different folder (called attach) but how do I link them please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hi Irmina,

    The Attach folder needs to be in the same location as your restored file.

    image.png


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  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member
    edited November 2020
    Capture.PNG

    I think it is??? see above. Attach is in the same folder as the back up file? within the attach folder there are 2 folders QDATA1~1 and QDATA1~2 and with in each of those is a folder Txn which in turn holds lots of numbered folders each holding an attachment. So all my receipts are still around just not attached to a transaction

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Cool thanks Irmina.

    From the sounds of it, you need to refresh the link to the attachment. Try out the process from step 4 of the screenshot I posted in my last post just above and let me know if that solves it for you.

    Reckon.png

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  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member

    Sorry Rav, I clicked on the attachment tab and there is no attachment to see, they have all been removed. I would have to reattach all (hundreds?) one by one.

  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member

    Can I have an answer please?

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Answers are exactly that, answers, not magic solutions. Sometimes it’s very difficult, even for the professionals to figure things out. I’m sure Rav and his team are doing their best.

  • Irmina
    Irmina Member Posts: 15 Novice Member Novice Member

    Thansk Kris,

    I am sure they are. I just wish I can get past the initial problem so I can use what otherwise is a great product. I have used if for more than 20 years, but am getting frustrated with it now.

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes I do understand your frustration, I too have been a Reckon user for the same time, and now the programs are even more complex!

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