Corrupt files and lost data

MandyB

I reconciled all accounts, created annual reports and backed up data in Sept 2020, but when going back in Oct/Nov the data had all been lost and nothing was showing post April 2020, even though it had been available all year. Going in this morning now all data has been lost back to 18/12/19!

We are due to renew this subscription in the next 30 days and I thought perhaps we could start fresh with the new subscription and only pull over files needed for historical reasons.

I had backed up to Dropbox, but will be backing up to google docs instead if that is suitable?

Most files now have a red x against them not a green tick, so I assume they are the corrupted files?

Can anyone advise which is the best course of action and possibly assist with a clean up of the files? I have attached

Quicken screen shot 3 6.1.21.JPG

Quicken screen shot 1 6.1.21.JPG

Quicken screen shot 2 6.1.21.JPG

some screen shots of the backup files.

Many thanks in advance.

MandyB

GerryWinter

Dont do anything yet call me on 0418907140 and i think we can sort it.

Rav

Just to add, the icons you are seeing against the files are Dropbox icons and are not related to the integrity of the file. There's info on this on Dropbox's website here -

https://help.dropbox.com/installs-integrations/sync-uploads/sync-icons

MandyB

Thanks Gerry, you were amazing! To think I have been stressing about this for weeks. You fixed it and restored my data in no time, as well as giving me some great advice. Many many thanks. Cheers Mandy

Rav

Love your work @Gerry Winter! 👏