STP error "Request was incorrectly formatted or was missing required items"

Nancy_YuNancy_Yu Member Posts: 2 ✭
edited January 15 in Reckon One

Hi,

My client has issue to send through STP on recent payroll lodgements. I have helped and checked through all information, including new employee's details per https://help.reckon.com/article/q5z4kpd2pv

However the error message still pops up, is there a way I can ask for reckon support team to view the file and see what's missing?

Many thanks.

Kind regards,

Nancy

Comments

  • RavRav Administrator Posts: 9,894 Administrator

    Hi Nancy,

    Which Reckon software are you using? This conversation has been created in the free STP mobile app category however just to confirm, is that what your client is using?

  • Nancy_YuNancy_Yu Member Posts: 2 ✭

    Hi Rav,

    The client is using Reckon One (web version).

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