STP error "Request was incorrectly formatted or was missing required items"
Hi,
My client has issue to send through STP on recent payroll lodgements. I have helped and checked through all information, including new employee's details per https://help.reckon.com/article/q5z4kpd2pv
However the error message still pops up, is there a way I can ask for reckon support team to view the file and see what's missing?
Many thanks.
Kind regards,
Nancy
Comments
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Hi Nancy,
Which Reckon software are you using? This conversation has been created in the free STP mobile app category however just to confirm, is that what your client is using?
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Hi Rav,
The client is using Reckon One (web version).
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Hi Rav,
Follow up on this post. Are there any way that Reckon techinical team can look into the file specifically? I have Reckon Doc ID but I am not sure whether it can be used for Reckon One as well.
Many thanks.
Kind regards,
Nancy
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Hi Nancy,
Apologies for missing your earlier reply on this post. Yes, our technical team can assist with narrowing down where the incorrect details might be. Please give our tech support team a call and provide the email address for the Reckon One account, error message etc.
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Thanks Rav,
Can you please advise the phone number?
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Sure Nancy, its 1300 756 663
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