Single Touch Payroll

AnnetteHarris
AnnetteHarris Member Posts: 13 ✭
edited March 2021 in Reckon One

Hi,

  • I am unable to lodge single touch payroll.
  • The error message I get is : Request was incorrectly formatted or was missing required items.
  • Thankyou


Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi Annette,

    Can I just confirm that you are using the STP mobile app where you are receiving this error message? (This post has been created in the STP app category so just double checking)

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  • AnnetteHarris
    AnnetteHarris Member Posts: 13 ✭

    Hi Rav, No, I am using the online version on my laptop.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Thanks for getting back to me Annette.

    Have you been able to send STP submissions successfully on previous occasions or is this first time you're attempting to do so?


    No, I am using the online version on my laptop.

    Just to confirm, are you using Reckon One as your accounting software?

    If you're using Reckon One, then I'd recommend reviewing the information in the help guide below. While the article is for a different error message, it also applies to the error you're currently receiving. In particular, pay close attention to the details that are in legal address, employee records and payroll settings.

    https://help.reckon.com/article/q5z4kpd2pv


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  • AnnetteHarris
    AnnetteHarris Member Posts: 13 ✭

    Hi Rav,

    Excellent! Thank you so much for your help. I had WA instead of Western Australia.

  • AnnetteHarris
    AnnetteHarris Member Posts: 13 ✭

    Hi Rav,

    Excellent! Thank you so much for your help. I had WA instead of Western Australia.

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