Blank rows appearing above first employee in employee list

Gemma
Gemma Member Posts: 60 ✭
in Accounts Hosted

About a week ago a bunch of blank rows appeared above the first employee in our employee list in the employee centre.

This is not something we have done.

Is there any reason for this?

Comments

  • Linda ABC
    Linda ABC Member Posts: 1,136 ✭✭✭

    HI Gemma - are you importing timesheet data into your pays? I have seen this before when a timesheet program is used and the employee name in the timesheet program is typed in differently to how it appears in Reckon. This causes the import process to create a new blank employee... you cannot delete the blank employee until you first delete the blank time record. If you run a report on Time by name detail - you should see the blank records which can be deleted - and then you can delete the blank employee... but make sure you fix the name info first.

    Cheers Linda

  • Jay Jay Li
    Jay Jay Li Alumni Posts: 37 ✭

    Hi Gemma,

    This this KB from the link below see if resort lists can help you fix the problem.

    https://help.reckon.com/article/jtdvierpho

    Cheers

    Jay Jay

  • Gemma
    Gemma Member Posts: 60 ✭

    Thanks Linda, we have just started importing timesheets. Will try your solution and see if it works. Cheers.

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