Multi Factor Identifier Fault

Karen Nelson
Karen Nelson Member Posts: 8 Reckoner Reckoner
in Accounts Hosted

I changed mobile phones but kept the same mobile number but for some reason the multi-factor authentication wont work when i put the code in . I want to revoke it and start again but cant remember the pin plus the MFA code keeps coming up as invalid. How can I fix this please as tech support seem too busy to help?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    Hi Karen,

    Are you receiving MFA via SMS message or are you using a Google Authenticator app?

  • Lynne_8946547
    Lynne_8946547 Member Posts: 92 Reckoner Reckoner

    I have the same problem. I was using Google authenticator, but when I open the app my link for STP is gone.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,906 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Lynne

    Do you remember your Revoke code?

    If so, can revoke the current Google Authenticator setup in GovConnect & redo your access via SMS instead.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Lynne_8946547
    Lynne_8946547 Member Posts: 92 Reckoner Reckoner

    Thank you, I have it all sorted now. I spoke to tech support who helped me revoke my mfa so that I could set it up again.

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