Repost for help

JCee
JCee Member Posts: 7 ✭
in Reckon One

New to using Reckon One for clients. I have set up auto bank feeds but having a problem allocating payroll from Bank trans tab. The client pays under the ANZ multiple payments so from my end only one figure appears, when I select payroll payable and the staff name no journals appear to allocate part of the payment to. Oddly it did used to but I note one staff member does not fall in the multiple payment category and has an individual deposit made - is this the problem? ie are the journals not picked up as the payment does not match the total journal figure

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    Hi @JCee

    It might be best to give our Reckon One technical support team a call so we can take a closer look into your setup on this. A technician can also kick off a remote support session as well if required to view the process and what is happening.

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  • JCee
    JCee Member Posts: 7 ✭

    Cheers thanks Rav, will do.

  • JCee
    JCee Member Posts: 7 ✭

    Hi Rav

    Have talked to Tech support twice with no resolution. Effectively Bank feed shows one payment, when I attempt to allocate the payment the journal for the pay run is not appearing though the payments due per staff member show for same account under Reckon One transaction tab

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