Payslips Not Sending

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Samantha_9758347
Samantha_9758347 Member Posts: 10
edited January 3 in Reckon Payroll 🚀

Hi,

I have just processed my first pay run in the payroll app & have sent payslips but they have not been received.

I have all staff loaded with my email address so I could check what the payslips looked like prior to sending them to employees

I haven't received any of them.

Any suggestions?

Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,698 Community Manager Community Manager
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    Hi Samantha

    Were they diverted to your spam/junk folder by any chance?

    All your other emails are coming through ok to this specific email address?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Samantha_9758347
    Samantha_9758347 Member Posts: 10
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    Hi Rav,

    Not in spam/junk - Did check that last night but have double checked.

    Yes - other emails coming in OK.

  • Samantha_9758347
    Samantha_9758347 Member Posts: 10
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    I also tried to email them to another email address (different domain) and that was unsuccessful too

  • Samantha_9758347
    Samantha_9758347 Member Posts: 10
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    Hi Rav,

    Any updates on this issue? Due to run payroll again today, but still havent been able to send payslips from last week.

    Hoping to upgrade to paid version of payroll - but obviously need to be certain it does what it needs to do.

    Thanks Sam