Cannot sign in

Emmlouy

Put email and passwordin, got the 6 digit code, entered that.

Then, error message

something went wrong. We can't complete your request. Reload the page or log out if the issue persists.

I have reloaded about 15 times, logged out numerous times, deleted the app numerous times, restarted my iphone.

Please help.

Comments

Rav

@Emmlouy

What is the ABN that you're trying to migrate over from the STP app to the Payroll App?

Emmlouy

@Rav 67243723440

Thanks

Rav

Thanks for getting back to me so quickly @Emmlouy

Ok I've had a look at your account and there are a couple of things happening here.

The first is, I can see that the Payroll App account you're creating is under a completely different email address to what your STP app account is under. You need to ensure that you use the same email address and password that you use on the STP app to login to the Payroll App in order for migration to read your existing account.

The second thing is, I've made a small change on my end which should allow you proceed with the migration provided that you login to the Payroll App with the existing STP app account credentials.

Give that a go and let me know how you get on.

Emmlouy

Thank you so much. I'll give it a go.

Emmlouy

Thanks so much. It has worked, that will teach me to use a different email. Thank you for your time.

Reckon One Announcements & Important Info

Don't miss announcements and important info for Reckon One.

Click Here

Reckon One Help Videos 📽️

Check out our Reckon One how-to videos for tips & tricks and help with common tasks!

Button

Reckon Payroll Ideas & Feature Requests 💡

Got a cool idea or want a new payroll feature in Reckon One? Let us know here!

Button

Find more posts tagged with

Component react.online had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.