Cannot sign in

Emmlouy
Emmlouy Member Posts: 5 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Put email and passwordin, got the 6 digit code, entered that.

Then, error message

something went wrong. We can't complete your request. Reload the page or log out if the issue persists.

I have reloaded about 15 times, logged out numerous times, deleted the app numerous times, restarted my iphone.

Please help.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    @Emmlouy

    What is the ABN that you're trying to migrate over from the STP app to the Payroll App?

  • Emmlouy
    Emmlouy Member Posts: 5 Novice Member Novice Member

    @Rav 67243723440

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Thanks for getting back to me so quickly @Emmlouy

    Ok I've had a look at your account and there are a couple of things happening here.

    The first is, I can see that the Payroll App account you're creating is under a completely different email address to what your STP app account is under. You need to ensure that you use the same email address and password that you use on the STP app to login to the Payroll App in order for migration to read your existing account.

    The second thing is, I've made a small change on my end which should allow you proceed with the migration provided that you login to the Payroll App with the existing STP app account credentials.

    Give that a go and let me know how you get on.

  • Emmlouy
    Emmlouy Member Posts: 5 Novice Member Novice Member

    Thank you so much. I'll give it a go.

  • Emmlouy
    Emmlouy Member Posts: 5 Novice Member Novice Member

    Thanks so much. It has worked, that will teach me to use a different email. Thank you for your time.

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