migration from stp app

Kazza
Kazza Member Posts: 3 ✭
in Reckon Payroll App & Web

Hi, unfortunately like a few others, I didn't realise the new Payroll app was to have the same email and password as the old stp, and I think I created a new account for my business without intending to. So I get the

"this business is already registered message and to sign in with a different account" message.

If you are able to help linking the old and the new, I'd be most grateful.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Kazza

    I can take a look at this, can you please let me know the ABN that you've registered to the STP app and trying to migrate.

    Reckon Logo - Signature.png
  • Kazza
    Kazza Member Posts: 3 ✭

    It's 92 586 263 572 The Trustee for Bluegum Discovery Trust.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Thanks for that @Kazza

    Can you please try the migration again now. It should go through normally but let me know if you still have trouble.

    Reckon Logo - Signature.png
  • Kazza
    Kazza Member Posts: 3 ✭

    Thanks very much, Ravi. I've migrated successfully to the new app!

This discussion has been closed.

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