leave available not showing on payslip

Tania Lindenmayer

Hi, the leave available is not showing correctly on the payslip. It looks like it shows what was accrued in that pay, not what the staff member has available. We have all the right items ticked in the template and have tested it by adding all the options and they are all the same. We have tried ring for support, but they have no idea how to fix this.

Kris_Williams

Have you tried rebuilding your data file. I use the default payslip and still showing on the right hand side

Tania Lindenmayer

I have done a rebuild, and that has not fixed the issue. It is accruing leave correctly but not showing it on the payslip.

Acctd4

@Rav Are you able to please post the link to the KB on this for Tania ? 😊

Rav

I think this is the one you might need Tania -

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record