Frozen Screen - Create Payment - Reckon 2021 R2

Karyn_Carracher
Karyn_Carracher Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

I have just completed entering the payroll and clicked on create payment and the screen has frozen with the following message:-

image.png

I have tried Alt Page Up and Alt Page Down and nothing happens. I am unable to exit out of the warning by clicking on OK or X.

I do not want to lose all my data - can anyone please help?

Thank you

Karyn

Comments

  • Karyn_Carracher
    Karyn_Carracher Member Posts: 5 Novice Member Novice Member

    I have managed to get past the error above but I am now unable to Create Payment - each time I click on it I receive a warning "Unable to create paycheques"

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,906 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Karyn_Carracher This message is indicating you are trying to create a Paycheque of $ 0 value. Review the Payroll Items on your Pays & either remove or amend those with no value.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Karyn_Carracher
    Karyn_Carracher Member Posts: 5 Novice Member Novice Member

    Hi Shaz

    I removed the paycheque with the $0 value and then attempted to create payment but continued to receive errors. I have now gone back and clicked in to every transaction and then closed and saved and this appears to have fixed the problem.

    Thank you for responding to my query - I truly appreciate it.

  • Eric Murphy
    Eric Murphy Member Posts: 241 Reckon Star Reckon Star

    Thanks for this Shaz, it was helpful to me as well 😊

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