Frozen Screen - Create Payment - Reckon 2021 R2
I have just completed entering the payroll and clicked on create payment and the screen has frozen with the following message:-
I have tried Alt Page Up and Alt Page Down and nothing happens. I am unable to exit out of the warning by clicking on OK or X.
I do not want to lose all my data - can anyone please help?
Thank you
Karyn
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I have managed to get past the error above but I am now unable to Create Payment - each time I click on it I receive a warning "Unable to create paycheques"
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@Karyn_Carracher This message is indicating you are trying to create a Paycheque of $ 0 value. Review the Payroll Items on your Pays & either remove or amend those with no value.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Hi Shaz
I removed the paycheque with the $0 value and then attempted to create payment but continued to receive errors. I have now gone back and clicked in to every transaction and then closed and saved and this appears to have fixed the problem.
Thank you for responding to my query - I truly appreciate it.
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Thanks for this Shaz, it was helpful to me as well 😊
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