Reckon Hosted - Online Banking

AJB
AJB Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

When going into 'Go Online' to access our bank in order to upload an ABA file, a page to log into Reckon or try it for free comes up rather than the list of banks to click on. No longer able to access the bank.

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Comments

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    AJB. I have never used the function that you seem to be describing. I have only ever created the ABA file, exported it to my desktop or wherever, then logged into my bank to upload the created file.

    John L G

  • Kris_Williams
    Kris_Williams Member Posts: 3,646 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I do the same as you John

  • AJB
    AJB Member Posts: 2 Novice Member Novice Member

    Thank you for the feedback. Yes I have spoken with Reckon Support. Online Banking as I know it - accessing the bank online within Reckon - is now 'closed'.

    I was advised to download the file and log into the bank and import the file - as you have both suggested.

    Thanks

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    Thanks for letting us know, AJB, One would hope that Reckon now removes that misleading option as soon as possible.

    John L G

  • JennyV
    JennyV Member Posts: 10 Reckoner Reckoner

    I am having the same problem as AJB. I use this function weekly and now it is not working.

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    JVeale. The answer to your problem is stated above by AJB on 20/7/2021. This function is no longer available. You need to export the file and then import it into your online banking program.

    John L G

  • JennyV
    JennyV Member Posts: 10 Reckoner Reckoner

    Thanks John. I did try that when I read comments but I am having difficulty exporting the ABA file and uploading to bank. My bank says their is no account number.

  • JennyV
    JennyV Member Posts: 10 Reckoner Reckoner

    Sorry - There (spelling mistake).

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    Have you looked at a preview of the ABA file to see if you can locate the problem?

    John L G

  • JennyV
    JennyV Member Posts: 10 Reckoner Reckoner

    Yes, looks right and cross checked with last weeks but bank won’t accept it :(

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    Perhaps you therefore have no other option than to ring your bank and ask them what this message means.

    John L G

  • Sue Jones
    Sue Jones Member Posts: 67 Reckoner Reckoner

    This is becoming an absolute Joke. Was able to upload Bank File last Thursday 15th July 2021 to process Wages Directly & now just seen no longer available.

    WHY NOT???????

    We buy these systems that can do things seemsaly & now have to do extra work.

    So what do we actualy get for our money?

    They increase the price every year & we get less & less options.

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