Pay items In Timesheets

Kezster63 Member Posts: 1

Hi All

New to Reckon One and watching youtube tutorial on timesheets there was a pay item dropdown box .

I can't find it on our timesheets on our portal only option is service item which is not the same as a pay item which we need for our payroll. I have set up the pay items in the employee setup but is not showing up when we all try to enter our hours

I called the tech support and was told its not an option , not very user friendly I don't think he understood what I was asking

Anyone have any ideas what I am doing wrong, or is it really not an option