🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

EOFY Finalisation

rali
rali Member Posts: 4

I am trying to lodge EOFY report to ATO to finalize the payment summaries of my client company. TI tried for few hours and could not do it so I called Reckon Accounts Hosted and they guided me to Employees tab and then to Single Touch Payroll. As the name suggest, SINGLE TOUCH, there is no single touch but rather very complicated. I am asked to save a file, which I did and then I ma directed to another login page-Govt connect. I have to remember login details of this. I was able to log in but then it is asking me for a code. I do not know what the code is. I was told by Reckon that they will revoke the code setup and then they will call me to setup to generate code. I have not done any work from this morning and it is 1.38pm now and I wonder how many more hours will it take to get this supposed to be "SINGLE TOUCH"

Please help me me resolve this issue with single touch.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 2,617 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Your phone number must be incorrect in your gov connect setup. The process is quite straightforward once it’s all setup.

    have you been lodging your weekly STP’s, the process is the same

  • John Graetz
    John Graetz Member Posts: 1,658 ✭✭✭

    Rail. The EOFY is basically only one step different to the lodgement of the usual pay day run for STP. In selecting the Pay Event, it needs to be changed from New Pay Event in the drop down window to Finalise Year. You then need to ensure that you use the correct year of 2020/2021.

    John L G

  • Acctd4
    Acctd4 Accredited Partner Posts: 2,155 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2021

    @John Graetz & @Kris_Williams From @rali's post, it doesn't sound like she has been submitting via STP prior. 

    @rali it's crucial to have the payroll configuration/mapping set up correctly so I'd recommend getting some 1-on-1 assistance.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator Posts: 13,248 Community Manager Community Manager

    Hi @rali

    Can you give me the case number from your call to the support team earlier in regard to the removal of the existing Multi-Factor Authentication and I'll check into where this is at.

  • rali
    rali Member Posts: 4

    I have got this sorted out but my question is "This is not SINGLE TOUCH but multi touch. Why have you made things so hard when other software are easy to use???

  • Rav
    Rav Administrator Posts: 13,248 Community Manager Community Manager
    edited July 2021

    We didn't come up with the name @rali but for some context in relation to our processes; the GovConnect service you're using to send your STP submissions in conjunction with Hosted serves multiple Reckon products both cloud-based (like Hosted) and offline as well such as Reckon Accounts Business & Payroll Premier. All these software versions are different in how they operate so it was important that we have a central platform to ensure everyone can be STP compliant no matter what technology or product they're using, rather than leaving anyone out in the cold just because of the type of software.

    Another aspect and key difference which the GovConnect service provides is the ability to actually view the STP data you are about to send before actually doing so. When GovConnect was first created this was far and away something that users were adamant they wanted in the STP process so that you, as as the submitter, is sure the data is correct rather than not being able to view what you've sent.

    Yes it might not be 'single touch' in the sense that you push 'one button' but as I said, we've had to consider that we support 4 full fledged payroll software products + 2 STP capable mobile apps and therefore create a solution that can cater to everyone.

    Please note, there a number of aspects of the STP process that are mandated by the ATO such as the Multi-Factor Authentication requirement for example.

    For more info I'd recommend taking a look at the information as set out by the ATO for Single Touch Payroll - https://www.ato.gov.au/Business/Single-Touch-Payroll/

  • Bruce
    Bruce Member Posts: 403 ✭✭✭

    @rali Good that you have sorted out the access issues.

    However, I'm thinking that your criticisms of Reckon are a bit harsh. The expression Single Touch comes from the Government rather than any particular software provider as are are many of the protocols which must be adopted prior to lodging. Looking at your specific comments:

    • it seems good sense to me to save a copy of the file before it is uploaded. As well as converting the data to a format acceptable to the ATO it provides a record of the source data should ever it be needed at a later stage
    • when going to the Reckon GovConnect portal, we are actually leaving Hosted (to provide data to the ATO) so it seems logical to me that a new login is required. I am very security conscious and, for what it is worth, I have a preference for different passwords to enter Hosted, to enter GovConnect and to enter individual client files.

    I'll be interested in the views of others to see their attitudes to the issue.

  • rali
    rali Member Posts: 4

    What you are saying that other software providers do not take security seriously whereas you do by creating unnecessary and hard to understand STP lodgement. I am sure no one in this world will ever be able to lodge STP without calling your support line whereas other software allows you to lodge STP without calling them as they are simple and they mean one touch. Your software is definitely not single touch. I will never recommend your software to my clients.

  • Rav
    Rav Administrator Posts: 13,248 Community Manager Community Manager
    edited July 2021

    I'm really sorry to hear you feel that way rali but no that isn't what I've said at all and neither has Bruce above either.

  • Kris_Williams
    Kris_Williams Member Posts: 2,617 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Maybe some professional advice when you were first setting it up could have made a difference. I find this process extremely simple, but it wasn’t always like that when I was learning how to use it

  • rali
    rali Member Posts: 4

    I do not understand why software providers make things difficult of us...STP was introduced by the Govt to make things easier, not harder. I spent about 5 hours to lodge the EOFY report to ATO...what a waste of time.

  • John Graetz
    John Graetz Member Posts: 1,658 ✭✭✭

    Sorry Rali, but I must be out of this world because I did not have to ring the Reckon support line when I started using STP. There were instructions around which were helpful and I found that I was able to readily "follow my nose" and lodge my first one.

    John L G

  • Kris_Williams
    Kris_Williams Member Posts: 2,617 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I spent many hours when it first started looking at webinars and reading online help, many more than 5, as I was helping other people as well, and like John managed to lodge without other help. Maybe the odd question through this forum but that was all. Hope it runs smoothly for you now

  • John Graetz
    John Graetz Member Posts: 1,658 ✭✭✭

    Rali. Are you aware that at the head of this Community page, there is a link to Help Guides and when clicking on this there is a whole section which is devoted to STP?

    There have been some curly issues which have arisen, but that is where this Community forum has proven to be invaluable.

    John L G

  • Acctd4
    Acctd4 Accredited Partner Posts: 2,155 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2021

    I'm afraid I completely agree with @Kris_Williams & @John Graetz - If you've had extensive issues, that can only be down to user understanding as if it's set up correctly in the first place, it's a lot simpler & smoother than many of the other softwares. 

    As has been said, all the compliance stuff is due to ATO requirements rather than Reckon & unfortunately - in a program you're not so familiar with - sometimes it's necessary to invest the time &/or money in initially learning new processes in order to benefit in the long run 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)