User Interface - Click and Drag

Michelle_RHealth

Hi. We switched over to Reckon hosted about a year ago. Does anyone know why things like click and drag are so difficult in hosted compared to the desktop version? Drives me crazy. Often it will move a column instead of re-sizing when there are multiple columns, and I'm definitely waiting to see the right cross-hairs come up first. Have been using Chrome and also Edge as the browsers. We used to have local installation accessed through a server and didn't have this problem there, i.e. same computers and mouse etc. Any advice would be appreciated.

https://youtu.be/cu79gxU0pkY

Kris_Williams

I sympathise as I too have had this problem many times

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Michelle_RHealth

Thanks for the reply @Zappy

Just to clarify - Are you saying to me that 'it is what is is' and there is no way to improve the situation?

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Michelle_RHealth

This video is in Edge, and also have tried Chrome.

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Michelle_RHealth

I am at a bit of a loss about what to do next. It's not an intermittent problem for me, it happens every time. I have made another video and sent it to the person who migrated us over to hosted. Maybe they know how to get the issue through to the developers as a bug.

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Acctd4

I've got a client on a 2015 desktop version where this happens & the drilldown also only works intermittently. They're upgrading shortly (not for that reason) but I was confident those particular issues were due to the incompatibility between that old RA version & the fancy current hardware/PC they're using

... Haven't come across it before (in either desktop or Hosted) so would be good to determine if this is a known issue with a fix/resolution available @Rav ?

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Michelle_RHealth

Haha the update to this is that everyone tells me I'm the problem for being too fast. My issue with that is that I'm operating the same as I did when we had a local installation up until a year ago. To be honest I think we will leave hosted and go back to a server install again.

Acctd4

@Michelle_RHealth My issue is occurring on a desktop installation, not Hosted 🤨

I'll be going back to that client in a few weeks & will be trying the following suggestions:

• Running the Verify Data, Rebuild x 3 & Portable File Restore
• Taking a Backup & restoring the File on another PC (to determine if the issue is PC or file-specific)
• If PC-specific, reviewing/changing the monitor Display settings &/or changing the program Compatibility settings (via the icon)

Michelle_RHealth

Thanks Shaz

Can I check are you saying to do the verify/rebuild process 3 times in a row?

Cheers, Michelle

Acctd4

Yes, that’s correct - You can do the Verify just once but run the Rebuild 3 times in a row then Verify again after to check.

For some reason 3 times fixes a LOT of issues 😊