User Interface - Click and Drag

Michelle_RHealthMichelle_RHealth Member Posts: 10

Hi. We switched over to Reckon hosted about a year ago. Does anyone know why things like click and drag are so difficult in hosted compared to the desktop version? Drives me crazy. Often it will move a column instead of re-sizing when there are multiple columns, and I'm definitely waiting to see the right cross-hairs come up first. Have been using Chrome and also Edge as the browsers. We used to have local installation accessed through a server and didn't have this problem there, i.e. same computers and mouse etc. Any advice would be appreciated.


Comments

  • Kris_WilliamsKris_Williams Member Posts: 2,013 ✭✭✭✭

    I sympathise as I too have had this problem many times

  • ZappyZappy Accredited Partner Posts: 4,797 ✭✭✭

    Because it isnt running on Windows. Its running on AWS.


    And thatnks for your question


    Kr

  • Michelle_RHealthMichelle_RHealth Member Posts: 10

    Thanks for the reply @Zappy

    Just to clarify - Are you saying to me that 'it is what is is' and there is no way to improve the situation?

  • ZappyZappy Accredited Partner Posts: 4,797 ✭✭✭

    I havent tested this but that would be my thinking. Have you tried it on another browser? Edge is best in class.

  • Michelle_RHealthMichelle_RHealth Member Posts: 10

    This video is in Edge, and also have tried Chrome.

  • ZappyZappy Accredited Partner Posts: 4,797 ✭✭✭
    edited July 30

    Im doing this now and I can move the columns in Edge mine is working the precise opposite of yours

  • Michelle_RHealthMichelle_RHealth Member Posts: 10

    I am at a bit of a loss about what to do next. It's not an intermittent problem for me, it happens every time. I have made another video and sent it to the person who migrated us over to hosted. Maybe they know how to get the issue through to the developers as a bug.

  • ZappyZappy Accredited Partner Posts: 4,797 ✭✭✭

    I dont see that. It works fine over here. Have you tried clearing the cache?

  • Acctd4Acctd4 Accredited Partner Posts: 1,375 ✭✭✭

    I've got a client on a 2015 desktop version where this happens & the drilldown also only works intermittently. They're upgrading shortly (not for that reason) but I was confident those particular issues were due to the incompatibility between that old RA version & the fancy current hardware/PC they're using

    ... Haven't come across it before (in either desktop or Hosted) so would be good to determine if this is a known issue with a fix/resolution available @Rav ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper *** (specialising EXCLUSIVELY in Reckon Accounts / Reckon Accounts Hosted!)

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

    (NB: Please mark your post as Accepted Answer/Answered if I have been able to resolve your query as this helps others when seeking solutions!)

  • ZappyZappy Accredited Partner Posts: 4,797 ✭✭✭

    Might be the video card?

  • Michelle_RHealthMichelle_RHealth Member Posts: 10

    Haha the update to this is that everyone tells me I'm the problem for being too fast. My issue with that is that I'm operating the same as I did when we had a local installation up until a year ago. To be honest I think we will leave hosted and go back to a server install again.

  • Acctd4Acctd4 Accredited Partner Posts: 1,375 ✭✭✭

    @Michelle_RHealth My issue is occurring on a desktop installation, not Hosted 🤨

    I'll be going back to that client in a few weeks & will be trying the following suggestions:

    • Running the Verify Data, Rebuild x 3 & Portable File Restore
    • Taking a Backup & restoring the File on another PC (to determine if the issue is PC or file-specific)
    • If PC-specific, reviewing/changing the monitor Display settings &/or changing the program Compatibility settings (via the icon)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper *** (specialising EXCLUSIVELY in Reckon Accounts / Reckon Accounts Hosted!)

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

    (NB: Please mark your post as Accepted Answer/Answered if I have been able to resolve your query as this helps others when seeking solutions!)

  • Michelle_RHealthMichelle_RHealth Member Posts: 10

    Thanks Shaz

    Can I check are you saying to do the verify/rebuild process 3 times in a row?

    Cheers, Michelle

  • Acctd4Acctd4 Accredited Partner Posts: 1,375 ✭✭✭

    Yes, that’s correct - You can do the Verify just once but run the Rebuild 3 times in a row then Verify again after to check.

    For some reason 3 times fixes a LOT of issues 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper *** (specialising EXCLUSIVELY in Reckon Accounts / Reckon Accounts Hosted!)

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

    (NB: Please mark your post as Accepted Answer/Answered if I have been able to resolve your query as this helps others when seeking solutions!)

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