User Interface - Click and Drag

Michelle_RHealth
Michelle_RHealth Member Posts: 11 Reckoner Reckoner

Hi. We switched over to Reckon hosted about a year ago. Does anyone know why things like click and drag are so difficult in hosted compared to the desktop version? Drives me crazy. Often it will move a column instead of re-sizing when there are multiple columns, and I'm definitely waiting to see the right cross-hairs come up first. Have been using Chrome and also Edge as the browsers. We used to have local installation accessed through a server and didn't have this problem there, i.e. same computers and mouse etc. Any advice would be appreciated.


Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I sympathise as I too have had this problem many times

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  • Michelle_RHealth
    Michelle_RHealth Member Posts: 11 Reckoner Reckoner

    Thanks for the reply @Zappy

    Just to clarify - Are you saying to me that 'it is what is is' and there is no way to improve the situation?

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  • Michelle_RHealth
    Michelle_RHealth Member Posts: 11 Reckoner Reckoner

    This video is in Edge, and also have tried Chrome.

  • Unknown
    edited July 2021
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  • Michelle_RHealth
    Michelle_RHealth Member Posts: 11 Reckoner Reckoner

    I am at a bit of a loss about what to do next. It's not an intermittent problem for me, it happens every time. I have made another video and sent it to the person who migrated us over to hosted. Maybe they know how to get the issue through to the developers as a bug.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I've got a client on a 2015 desktop version where this happens & the drilldown also only works intermittently. They're upgrading shortly (not for that reason) but I was confident those particular issues were due to the incompatibility between that old RA version & the fancy current hardware/PC they're using

    ... Haven't come across it before (in either desktop or Hosted) so would be good to determine if this is a known issue with a fix/resolution available @Rav ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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  • Michelle_RHealth
    Michelle_RHealth Member Posts: 11 Reckoner Reckoner

    Haha the update to this is that everyone tells me I'm the problem for being too fast. My issue with that is that I'm operating the same as I did when we had a local installation up until a year ago. To be honest I think we will leave hosted and go back to a server install again.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Michelle_RHealth My issue is occurring on a desktop installation, not Hosted 🤨

    I'll be going back to that client in a few weeks & will be trying the following suggestions:

    • Running the Verify Data, Rebuild x 3 & Portable File Restore
    • Taking a Backup & restoring the File on another PC (to determine if the issue is PC or file-specific)
    • If PC-specific, reviewing/changing the monitor Display settings &/or changing the program Compatibility settings (via the icon)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Michelle_RHealth
    Michelle_RHealth Member Posts: 11 Reckoner Reckoner

    Thanks Shaz

    Can I check are you saying to do the verify/rebuild process 3 times in a row?

    Cheers, Michelle

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes, that’s correct - You can do the Verify just once but run the Rebuild 3 times in a row then Verify again after to check.

    For some reason 3 times fixes a LOT of issues 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)