Adding new employee to STP (Reckon Accounts Hosted)

KNguyen
KNguyen Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

Hi,

I am having an issue with processing STP for a new employee.

When I press "Process Single Touch Payroll" in the Employees tab, the new employee does not appear.

Is there a way to add the new employee?


Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    Hi @KNguyen

    Is the new employee part of the pay run that you have selected in the 'Process STP' screen?

    Example, for this particular pay run in my screenshot, I have two employees. Whereas in others that I select from the dropdown, I may only have one etc.

    image.png


  • KNguyen
    KNguyen Member Posts: 2 Novice Member Novice Member

    Hi @Rav ,


    No he isn't, and I am confused as to why he is not since he was apart of the pay run.


    Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I would go back into the payrun and change something on the missing employee, save it and the go back and change it back to the original. Save and export and try STP again

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    @KNguyen

    Check if this option is ticked for the employee, if it is remove it.

    image.png


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