TPAR error message

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Robs
Robs Member Posts: 2

Hello

I am currently trying to prepare the TPAR file for lodgement and I keep getting the following error:

Error.

An error occurred while processing your request or the page you last visited does not exist any more. Please return to the dashboard.

Can you please advise how to fix this so I can process the TPAR file and lodge to ATO.

Regards

Robyn

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @Robs

    Can you please go into your supplier profiles and check if they have any duplicate addresses listed in their details. For example if the business & postal address is that same.

    If they do, please remove any duplicates and then retry the TPAR.

    We're currently looking into instances of this error related to the addresses in supplier profiles.


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  • Robs
    Robs Member Posts: 2
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    Thank you for your response - it was a time consuming task - however when completed I did manage to produce the TPAR file after this long process of updating the address duplicates.

  • 52886
    52886 Member Posts: 5
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    Hi, I am having the same issue, however I have removed all duplicates and the error message is still appearing.

    Can you please provide assistance.

    Many thanks

    Keri

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    @52886

    Hi Keri,

    If you've already taken care of the duplicate addresses in the supplier profiles then another recommendation would be to take a look at the 'Organisation Name' field in the supplier profiles as well.

    If they are missing an Organisation Name, enter one in then retry the TPAR report.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • 52886
    52886 Member Posts: 5
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    Hi Rav,

    Yes I had followed all the suggestions above. I'll review the Organisation Name field as well.

    Thank you very much for getting back to me so quickly.

    regards

    Keri

  • 52886
    52886 Member Posts: 5
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    Sorry Rav, do I need to check every supplier or only those that are TPAR?

    thanks

    Keri

  • 52886
    52886 Member Posts: 5
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    Hi Rav,

    All suppliers that are TPAR reportable have both display and organisation names

    Not sure what to do now.

    thanks

    keri

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    @52886

    Hmmm ok, do you actually have any suppliers that aren't subject to TPAR who are missing an Organisation Name?

    Sorry to ask this but if there are any missing an Org Name enter that in and then retry the TPAR creation.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • 52886
    52886 Member Posts: 5
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    Hi Rav,

    Ok I'll have a look and retry.

    Thanks again for your help

    Keri