Corrupted Transaction

ciayoong

I have been trying to delete a corrupted cheque payment. However, reckon kept restarting and nothing was deleted. I try to rebuild / verify data, but to no avail.

Kris_Williams

Sometimes things like this happen, if you are unable to delete (are you using Ctrl D), you could do a corresponding journal to offset it. Are you able to change the account or delete the tax code? If so and you are still unable to delete I would do a corresponding ‘make deposit’ (if no tax code involved) or journal it out

ciayoong

this payment's journal as follows:-

dr payable 0

cr bank 0

cr exchange gain loss 100.

and this makes my trial balance to be off. Hence this transaction have to be deleted in order for it to be tied.

Kris_Williams

What exactly is the transaction you are trying to delete? A cheque or bill payment, can you send a screenshot?

ciayoong

image journal as requested.

Kris_Williams

When you double click on that transaction and get back to the Bill payment can you take a screenshot of that please?

Acctd4

@ciayoong Locate the transaction in your bank account register, select it (with the ⬆️ or ⬇️ keys on your keyboard) then press Ctrl + Delete to delete the transaction without having to open it 😊

ciayoong

@Acctd4 did that. but reckon needs to be restarted and viola, the entry is still there.

Kris_Williams

Can you send me a screenshot of the transaction in the cheque window, not the journal

ciayoong

as above. cheque window.

Kris_Williams

This is a zero transaction so can be ignored, however you clearly have a problem. Are you able to change the exchange rate down the bottom to zero?

you can call me if you like 0415940843

have you tried logging in as administrator- go to the shortcut for Reckon, right click, and say ‘run as administrator’

ciayoong

@Kris it does not allows me to change it to 0. also, tried changing it to 0.00000001 but the exchange gain loss still retain.

I have also tried logging in as adminstrator, however still the same issue. Reckon just restarted. And does not resolve anything.

Kris_Williams

A bit hard to diagnose without access to the file, I could connect to your computer via Chrome remote desktop if you wished

Datarec

Hi @ciayoong this issue will require a data file repair.

The Bill Payment transaction is missing data that 'links' the individual records that make up that single transaction, which results in the deletion function failing.

Submit a case request so we can assist you further.

Fill out the case request web form on the Reckon website https://www.reckon.com/au/support/data-services/