Corrupted Transaction

I have been trying to delete a corrupted cheque payment. However, reckon kept restarting and nothing was deleted. I try to rebuild / verify data, but to no avail.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Sometimes things like this happen, if you are unable to delete (are you using Ctrl D), you could do a corresponding journal to offset it. Are you able to change the account or delete the tax code? If so and you are still unable to delete I would do a corresponding ‘make deposit’ (if no tax code involved) or journal it out

  • ciayoong
    ciayoong Member Posts: 6

    this payment's journal as follows:-


    dr payable 0

    cr bank 0

    cr exchange gain loss 100.


    and this makes my trial balance to be off. Hence this transaction have to be deleted in order for it to be tied.

  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    What exactly is the transaction you are trying to delete? A cheque or bill payment, can you send a screenshot?

  • ciayoong
    ciayoong Member Posts: 6

    image journal as requested.



  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    When you double click on that transaction and get back to the Bill payment can you take a screenshot of that please?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @ciayoong Locate the transaction in your bank account register, select it (with the ⬆️ or ⬇️ keys on your keyboard) then press Ctrl + Delete to delete the transaction without having to open it 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • ciayoong
    ciayoong Member Posts: 6

    @Acctd4 did that. but reckon needs to be restarted and viola, the entry is still there.

  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Can you send me a screenshot of the transaction in the cheque window, not the journal

  • ciayoong
    ciayoong Member Posts: 6

    as above. cheque window.

  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2021

    This is a zero transaction so can be ignored, however you clearly have a problem. Are you able to change the exchange rate down the bottom to zero?

    you can call me if you like 0415940843

    have you tried logging in as administrator- go to the shortcut for Reckon, right click, and say ‘run as administrator’

  • ciayoong
    ciayoong Member Posts: 6

    @Kris it does not allows me to change it to 0. also, tried changing it to 0.00000001 but the exchange gain loss still retain.

    I have also tried logging in as adminstrator, however still the same issue. Reckon just restarted. And does not resolve anything.

  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    A bit hard to diagnose without access to the file, I could connect to your computer via Chrome remote desktop if you wished

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 980 Reckon Staff

    Hi @ciayoong this issue will require a data file repair.

    The Bill Payment transaction is missing data that 'links' the individual records that make up that single transaction, which results in the deletion function failing.

    Submit a case request so we can assist you further.

    Fill out the case request web form on the Reckon website https://www.reckon.com/au/support/data-services/