Issues using app in initial setup

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Kellie W
Kellie W Member Posts: 7
edited January 3 in Reckon Payroll 🚀

Hi there.

I open Payroll and it asks me if I wish to Migrate and I say "yes, migrate from STP app". Once I click on here it states, "This ABN & branch number is already registered" but doesn't let me log in as this it asks me to either - sign in with another account or Set up new business, which I don't want to do either. Help!

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Kellie W

    Can you let me know the ABN that you're trying to migrate over from the STP app to the Payroll App and I'll check things out on our end.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kellie W
    Kellie W Member Posts: 7
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    Thank you. It's 4662724491

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Kellie W

    Can you please double check that ABN listed above, its showing as invalid in both our system and the Australian Business Register.

    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kellie W
    Kellie W Member Posts: 7
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    sorry I missed a number!

    466 272 449 91

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Thanks for that.

    Can you please try the migration again now and let me know how you go. Please ensure that you sign in to the Payroll App using the same email address & password that you use for your old STP app account.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kellie W
    Kellie W Member Posts: 7
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    sorry I missed a number!

    466 272 449 91