Company file shared

Rick01
Rick01 Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

My company has 3 users for reckon.

I shared one of the company files only in my list with other users 2 & 3.

But this time i added myself user 1 to the right side of the sharing list too.

Now, only i can see the folder but it has import error folder inside and no company files, some configuration file with .ini and .qwi.ini is present which cannot be opened.

The other users do not see the company file.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @Rick01

    It might be worth giving our tech support team a call in this instance so we can have a technician take a closer look into what is happening here. When you have a chance please give us a buzz on 1300 799 150.

  • Rick01
    Rick01 Member Posts: 4 Novice Member Novice Member

    Hy Rav,

    Thank you, problem has been solved. I called at the given number ad found the solution.

    The file after being shared moves from previous folder and sits in G:/ under said company name with a shortcut icon.

    I had to manually slide page down in G:/ and find the company file with shortcut icon.

    Searching name would not work.

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