Scroll Direction in Reckon Hosted

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Andy D
Andy D Member Posts: 14 Reckoner Reckoner
in Accounts Hosted

Unfortunately scroll direction in Hosted is always the opposite of the MacOS system preferences setting. Let's fix it!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi @Andy D

    Sorry, I'm not a Mac user so unfamiliar with what you're referring to. Can you give me a bit more info.

    Are you referring to the scroll direction of your mouse, the window view movement or something else? If you've got a screenshot or screen recording that would be perfect.

    Cheers

  • Andy D
    Andy D Member Posts: 14 Reckoner Reckoner

    Yes, scroll direction of the mouse. It can be change in MacOS system preferences, and Reckon Hosted always goes the opposite way!

  • Andy D
    Andy D Member Posts: 14 Reckoner Reckoner

    Please can we get this fixed? It's a very painful experience when Reckon Hosted scrolls in the opposite direction to the system.

  • Omar_ReckonLtd
    Omar_ReckonLtd Reckon Staff Posts: 81 Reckon Staff Reckon Staff

    Andy,

    There would be a System Preferences setting for the Mouse and for the Trackpad.

    What is your current Mouse scroll setting set to?

    It sounds like you are describing an issue related to the way MacOSX deals with scroll directions on Mouse and Touchpad.

    https://discussions.apple.com/thread/6931667


    There are apps which can change this for you also.

    https://pilotmoon.com/scrollreverser/


    Regards,

    Omar - Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Andy D
    Andy D Member Posts: 14 Reckoner Reckoner
    edited December 2021

    If you read my first post:

    "Unfortunately scroll direction in Hosted is always the opposite of the MacOS system preferences setting."

    And then:

    "Yes, scroll direction of the mouse. It can be change in MacOS system preferences, and Reckon Hosted always goes the opposite way!"

    And then:

    " It's a very painful experience when Reckon Hosted scrolls in the opposite direction to the system."

    !!

  • Andy D
    Andy D Member Posts: 14 Reckoner Reckoner
    edited December 2021

    Reckon Hosted needs to have a scroll direction preference to fix it. I take it that won't happen though.

  • Omar_ReckonLtd
    Omar_ReckonLtd Reckon Staff Posts: 81 Reckon Staff Reckon Staff

    Hi Andy,

    There is no 'scroll direction' preference setting for the Reckon Accounts Hosted application.

    Are you able to scroll with your touchpad and does it behave the same way as the mouse in terms of scrolling direction?

    Consider adding your feature request on the Ideas portal.

    https://ideas.reckon.com/


    Regards,

    Omar - Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Andy D
    Andy D Member Posts: 14 Reckoner Reckoner
    edited December 2021

    I realise there's no 'scroll direction' preference setting for the Reckon Accounts Hosted application. I didn't say there was, I asked for it. It certainly would be a nice 'feature' if Reckon Hosted scrolled in the same direction as the operating system, so I'll guess I'll go to the ideas section.

    I'll say something like, "Hey I had this brainwave of a great idea, how about Reckon Hosted scrolls in the same direction as the operating system?". Everyone will think it's genius and it will get voted up so high so fast it will be implemented in a special update.

  • Elle_7492542
    Elle_7492542 Member Posts: 4 Novice Member Novice Member

    I also use mac and hate the way that Reckon accounts hosted has the mouse scroll the opposite to all other programs. Its like writing with the wrong hand and makes Reckon so awkward.

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 413 Accredited Partner Accredited Partner

    I agree with Elle, this happens to me with a client who is using a Mac also.

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