Can I transfer my Reckon portal account to another person?

Karen_BR

1. I'm handing over my job to a new employee. My login to the Reckon portal is my generic email address (e.g. "accounts@") which will become the new employee's email address; can I just edit the account information (name of new employee, phone number for MFA) and she'll be good to go?
2. Ditto for another workplace, but the new employee's email address will be different - can I keep the same account but change the login email?

I dare not try either of these for fear of ending up in a world of pain!

Karen.

Rav

Hi Karen,

Its really important that there is a handover process such as what you've outlined and yes you can do all of the above. Its incredibly important that the MFA in particular is revoked if its set to your mobile number currently etc.

I'll link some info on that outlines how to revoke the existing MFA from the account below -

https://help.reckon.com/article/rf7i482qcc-kba-5698-revoking-the-multi-factor-authentication-mfa-for-use-on-another-device