Cannot Migrate to the new Reckon Payroll App from the Reckon STP App.

leanne_10862710

When I choose "Yes, migrate from STP app" on my phone, I receive the error "Failed to create gov connect subscription".

https://community.reckon.com/discussion/8028983/failed-to-create-gov-connect-subscription recommended to try migration from a desktop browser at https://payroll.reckon.com/login with the same credentials as STP app. 

When I attempt this I get "Something went wrong Migration wasn't completed successfully. This could be due to several reasons. Visit our migration FAQ page or try again."

The migration page FAQ (https://help.reckon.com/article/dhm0f2as4l) gave suggestions for the 'Something went wrong' error message. 

Date of birth and email were missing for some employees, so I added those in the Reckon STP App. 

The Company details look fine. 

I also have no Reckon One Subscriptions. 

Trying migration again after doing that gave the same error.

N.B., I did observe a web socket error and also a GraphQL error in dev tools in chrome when I attempted to migrate the data. I've included the screenshot.

The web socket error included "phx_reply",{"response":"Broken User ID","status":"error"}

The GraphQL error was "Operation: payrollweb_migration_createGovConnectSubscription, Message: 404: Not Found, Code: INTERNAL_SERVER_ERROR"

ABN is 35 447 024 316

Any assistance is greatly appreciated.

swakhlu01 .

Looks like you are having similar issues to the one posted in the below link. From what i can it most likely required an intervention from Reckon admin support team to reset the migration status of the user. Perhaps something for which you may have to wait until Monday.

https://community.reckon.com/discussion/comment/20622684#Comment_20622684

leanne_10862710

@Rav I think that this is probably a similar issue to the post at https://community.reckon.com/discussion/comment/20622684#Comment_20622684

Is this something that will require input from yourself or one of the other Reckon admins?