I’m trying to do a new pay run as usually.

Hera
Hera Member Posts: 2 ✭
in Reckon Payroll App & Web

I’m trying to do a new pay run as I usually do.

But this time it doesn’t let me add any of my already saved employees.

Do you know what the problem may be?

thanks

Answers

  • swakhlu01 .
    swakhlu01 . Member Posts: 483 Payroll App Expert Payroll App Expert

    @Hera Perhaps it might help if you are able to describe whether the app is not responding to select employee selection or not letting you tick the employees from the list.

    A simple solution might be to exit the app on your phone, restart phone and run the app again.

  • Hera
    Hera Member Posts: 2 ✭

    Thank you for helping @swakhlu01 . thank you for advice.

    tech support are trying to help out.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi Hera

    How did you get on with this one? Everything sorted?

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