IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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STP Errors

syncmediasyncmedia Member Posts: 8

Hi There, I have received two error messages trying to submit to STP from Reckon One. The messages are different:

  • First time the response message is - "ATO sent the poll response but the service failed to deserialize it."
  • Second time the response message is - "Either the ATO is down or Reckon SBR is unavailable."

Is there something wrong with submitting STP? Do you know when this will be available again?

Comments

  • Kris_WilliamsKris_Williams Member Posts: 2,150 ✭✭✭✭

    ATO probably overloaded, leave it till next pay and submit that one, if all goes ok you don’t have to worry about the other ones

  • syncmediasyncmedia Member Posts: 8

    Thanks Kris for your advice.

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