Sumtin Member Posts: 4

Hi , My last 2 pay runs ,I have received two error messages trying to submit to STP from Reckon One. The messages are different:

  • First time the response message is - "ATO sent the poll response but the service failed to deserialize it."
  • Second time the response message is - "Either the ATO is down or Reckon SBR is unavailable."

Are you able to help ???


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager

    Hi @Sumtin

    These messages mean that the ATO's SBR2 service which handles STP transmissions from all service providers was either down for maintenance or unavailable/experiencing issues at the time of your submission.

    You can either send through the submission again OR if you've already lodged a successful submission after these two then your balances have already been updated as STP is reported on a YTD basis only.

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  • Sumtin
    Sumtin Member Posts: 4

    Hi Rav

    Ok thanks for you help.