Share prices not updating

owen
owen Member Posts: 8 ✭
in Personal Plus and Home & Business

Hoping this is an easy fix, thanks!

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Reckon Accounts Personal

I've just realised that share prices haven't been updating.

https://www.reckon.com/au/wp-content/uploads/gravity_forms/8-5f2bfd5e183693e217b2502575a94cc4/2022/01/Screen-Shot-2022-01-12-at-3.20.43-pm.png

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    I've just opened my installed copy of Personal Plus 2021 and ran an update to test this out.

    In my case the share price update worked as normal (see example screenshot below). I note that in your screenshot it shows that none of the shares were recognised as per the message. I'm assuming that you have stocks present in your list for it to attempt updating correct? When was the last time you were able to successfully update your share prices? I'm guessing it wouldn't have been 5 Jan 2019 as in the message right?

    Which version of Personal software are you running?

    image.png


    Reckon Logo - Signature.png
  • Eric Murphy
    Eric Murphy Member Posts: 213 ✭✭✭

    FWIW mine has also updated normally this morning

  • owen
    owen Member Posts: 8 ✭

    Thx guys - 5 Jan 2019 was the last successful update, I'm running Personal Plus 2022 on my macbook pro via parallels and windows 10.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi Owen,

    Can you do me a favour and open the sample file and enter in a few stocks then run an update. I just want to isolate whether the issue is specific to your file or something else.

    Also, its ALL of your shares that are not updating correct?

    Reckon Logo - Signature.png
  • owen
    owen Member Posts: 8 ✭

    Hi Rav, I can't find the sample file sorry. And yes, it's all shares not updating.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    You'll find the Sample File in the file menu, check out my screenshot below -

    image.png


    Reckon Logo - Signature.png
  • owen
    owen Member Posts: 8 ✭

    Thanks again Rav - weird though - my menu is missing that option...

    Screen Shot 2022-01-17 at 6.22.41 pm.png


  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,151 Personal Range Expert Personal Range Expert

    I think you should call me and we can work thru it together.

    Gerry 0418907140 

    [email protected]

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,151 Personal Range Expert Personal Range Expert

    Now see you are using and Apple machine.

    Gerry 0418907140 

    [email protected]

  • owen
    owen Member Posts: 8 ✭

    Hi Gerry, thanks for the offer. When's a good time?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,151 Personal Range Expert Personal Range Expert

    Now is a good time on 0418907140

    Gerry 0418907140 

    [email protected]

  • owen
    owen Member Posts: 8 ✭

    Hi Gerry. I'm just back home now - 0418354197 is my number. Either this evening or tomorrow suits me if it suits you.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,151 Personal Range Expert Personal Range Expert

    Just on my way out will be back in about 3 hrs and will call you then.

    Gerry

    Gerry 0418907140 

    [email protected]

  • owen
    owen Member Posts: 8 ✭

    No worries, thanks...

  • owen
    owen Member Posts: 8 ✭

    Thanks Rav and Gerry for your replies, and particularly Gerry for walking me through the solution. Unmarking all the stocks then re-selecting them a few at a time did the trick.

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