Unable to migrate from STP to reckon payroll

judyly
judyly Member Posts: 1 ✭
edited January 3 in Reckon Payroll 🚀

Hi reckon,

Hope you’ve been well.

I would like to migrate from the STP app to reckon payroll app, however I’m coming across an issue where there is no option to migrate.

When I click on “yes, migrate from STP app” it says "This ABN & branch number is already registered". It then gives options to sign in with another account or set up a new business. There is no option to complete the migration.

Can you please help me complete the migration?

Thank you for your assistance.

Kind regards,

Judy

Comments

  • swakhlu01 .
    swakhlu01 . Member Posts: 482 Payroll App Expert Payroll App Expert

    @judyly Best to send a personal message to @Rav in Reckon Community support team with your ABN number and confirm whether you have previously migrated to Reckon Payroll app but continued to use STP.

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