Unable to migrate from STP to reckon payroll

judyly
Member Posts: 1 Novice Member

Hi reckon,
Hope you’ve been well.
I would like to migrate from the STP app to reckon payroll app, however I’m coming across an issue where there is no option to migrate.
When I click on “yes, migrate from STP app” it says "This ABN & branch number is already registered". It then gives options to sign in with another account or set up a new business. There is no option to complete the migration.
Can you please help me complete the migration?
Thank you for your assistance.
Kind regards,
Judy
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