New ABN & Company

Jodie_10863173

Hello,

I have recently had a business restructure and have a new ABN and company name but the same business name. I have 2 companies running through my reckon gov connect. I now cannot see any files I have submitted to STP. I use Reckon Accounts Desktop to lodge from reckon accounts premier.

Old ABN 68 881 497547 (its saying 002)

New ABN 68 081 372 223 (002) not sure what this 002 means as I have never seen it before

Could this be the problem and if so can you help me fix this?

Many thanks Jodie

Rav

Hi Jodie,

Just checking, have you created a new STP entity for the new ABN inside GovConnect?

Also, have you created a new company file in Reckon Accounts Premier for this new ABN and creating your STP files from that new file?

Jodie_10863173

Hi Rav,

Yes I have done both of those things

Rav

Ok thanks for that.

The other thing I'd recommend checking is the GST branch number that your STP entity in GovConnect has been setup with and whether your company file in Reckon Accounts also has that same branch number set in the 'Company Information' section (example below).

In you opening post you've mentioned that it shows 002, is that in GovConnect or the company file in Reckon Accounts (or both?). And more importantly, it has to exist for your ABN in reality ie. your ABN must have that GST branch number attached to it. If you're not sure about the GST branch number then you'll usually find record of it in the ATO Business Portal if you have access to it or by giving the ATO a call.

You'll see that my STP entity below has been registered with my GST branch of 778 in GovConnect.

And importantly, I have the same branch number listed in my 'Company Information' section within my Reckon Accounts file.

Jodie_10863173

At the moment they both have 002 in both.

I will call my accountant and see if 002 is correct.

If it is not correct do you have a suggestion?

Rav

If its not correct then you'll need to update the branch number in your Reckon Accounts file to the correct one and also create a separate STP entity for the new ABN + correct branch number in GovConnect.

But lets get the branch number confirmed first before that 🙂

Jodie_10863173

ok thanks, I'll let you know.

You have been the easiest to deal with so far :)

Jodie_10863173

Hi Rav,

I have managed to sort 1 company out and it is reporting correctly.

The other one has a Branch code of 001 which is correct in Reckon Accounts but incorrect in Govconnect (002)

How can I change this is Govconnect?

Rav

Ok so you'll need to create a new STP entity for ABN+branch 001.

To do that, click on the 'Add Product' option in the top right corner and select Reckon GovConnect (screenshot below).

Go through the prompts to create a new STP entity and ensure that its setup for branch 001. Once that's done you'll need to register the Software ID for this new STP entity with the ATO. After that you can use it to send through your STP file.

Jodie_10863173

Sorry, that ABN has already been registered. If you have one, please try a different GST branch.

This the message I get when I try to register with the correct Branch

Rav

Let me check that out, can I just confirm that you're trying to enter ABN 68 081 372 223 branch 001 or is it some other ABN?

Jodie_10863173

No its

60881497547 001

The Trustee for The Signitzer Family Trust and The Trustee for The Frame Family Trust

Jodie_10863173

68081372223 002 is fixed now and working

Rav

Hi Jodie, I'm going to flick you a Private Message in a couple of minutes as I just need to clear up some details with you that I'd rather not post here publicly.

Click on the envelope/mail icon in the top right corner to see your Private Messages 🙂

Jodie_10863173

ok no problem thank-you Rav

Jodie_10863173

Hi Rav,

I haven't received a private message from you yet?

Rav

Hey Jodie,

I flicked it through yesterday just after 12:30. If you click on the envelope icon in the top right corner is there nothing in your Private Message inbox?

Jodie_10863173

Hi Rav, Nothing there?

Regards

Jodie

Rav

Hey Jodie,

Just a heads up, I received your PM earlier this afternoon and have replied to it. Hopefully you've received that one but if not let me know.

Cheers

Jodie_10863173

Hi Rav,

Did you get my reply on personal message?

Jodie_10863173

Hi Rav,

I keep getting this error message each time I print and invoice, email and invoice or open and close a company file?

Rav

Hi Jodie,

Check out the help guide I've linked below for info on how to tackle the cause of that error message -

https://help.reckon.com/article/tjctl3wbf4-kba-1845-warning-the-file-you-specified-cannot-be-opened-the-windows-error-is-the-file-exists

Jodie_10863173

Thanks, I'll give it a go

Jodie_10863173

Hi Rav,

The read only box wasn't ticked in so I still have the problem.

Rav

Did you try the last step in the guide of deleting the qbprint.qbp file?

If not please try that and if you don't have any joy after doing so please give our tech support team a call and we'll get a technician to take a look and work through this.

Jodie_10863173

Just that and its working now thankyou

Rav

Good stuff! Glad its sorted 👍️

Jodie_10863173

Just that and its working now thankyou

Jodie_10863173

Hi Rav,

Can you help me show Child Support on my STP reporting?

Thanks

Jodie

Acctd4

Hi Jodie

Child Support isn't currently reported through STP however once STP2 updates are finalised & released (likely towards the end of this calendar year), we will have further details on the ATO's required mapping.

Jodie_10863173

Thanks so much for clearing that up