Payroll Summary Super issue

Janine Attwood-Graham

Hi! Has anyone had this happen and how do I fix? Payroll Reckon One - Employee has Super show up on payslip and in Super reports but not in weekly payroll summary. Employee earns over the $450 threshold per week.

Thanks

Payroll weekly summary:

Gross PAYG Net Super S/Sac

Payslip:

Eric Murphy

Where is the payroll summary that you're referencing?

I'll take a look on mine to see if it's happening as well

Rav

Hi Janine,

Is this occurring on all employee's and dates that you're trying to run the Payroll Summary report on?

Janine Attwood-Graham

Hi Rav - no just 3 employees and just the last 3 weeks - their super is on their payslips and the super contributions summary (by employee) but not on the weekly payroll summary and making the monthly super out....

Rav

I think we might need to take a closer look into that Janine. Can you please give our Reckon One tech support team a call when you can and we'll get a technician to check your setup.

Rav

As a test I just ran an unscheduled pay run in my test book then a Payroll Summary report and below was the result -

Furthermore, the below is the payslip for the corresponding pay. Its interesting that yours is appearing as a negative number though whereas mine is not so am guessing that could be a factor here.