Payroll Summary Super issue

Janine Attwood-Graham
Janine Attwood-Graham Member Posts: 34 Reckoner Reckoner
in Reckon One

Hi! Has anyone had this happen and how do I fix? Payroll Reckon One - Employee has Super show up on payslip and in Super reports but not in weekly payroll summary. Employee earns over the $450 threshold per week.

Thanks

Payroll weekly summary:

Gross PAYG Net Super S/Sac

image.png

Payslip:

image.png


Comments

  • Eric Murphy
    Eric Murphy Member Posts: 216 Reckoner Reckoner

    Where is the payroll summary that you're referencing?

    I'll take a look on mine to see if it's happening as well

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager

    Hi Janine,

    Is this occurring on all employee's and dates that you're trying to run the Payroll Summary report on?

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  • Janine Attwood-Graham
    Janine Attwood-Graham Member Posts: 34 Reckoner Reckoner

    Hi Rav - no just 3 employees and just the last 3 weeks - their super is on their payslips and the super contributions summary (by employee) but not on the weekly payroll summary and making the monthly super out....

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager

    I think we might need to take a closer look into that Janine. Can you please give our Reckon One tech support team a call when you can and we'll get a technician to check your setup.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager
    edited May 2022

    As a test I just ran an unscheduled pay run in my test book then a Payroll Summary report and below was the result -

    image.png


    Furthermore, the below is the payslip for the corresponding pay. Its interesting that yours is appearing as a negative number though whereas mine is not so am guessing that could be a factor here.

    image.png


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