**RESOLVED ** Reckon Payroll App - Performance issue (27 June)

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Rav
Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
edited January 3 in Reckon Payroll 🚀

**This issue is resolved. Please see updates at the bottom of the thread.**


Hi everyone,

We're currently investigating performance issues affecting the Reckon Payroll App.

Initial reports show impact to both the mobile app and also the web access to the Payroll App. You may encounter the below errors when attempting to access your account or other features in-app or via web respectively at the moment.


Sincere apologies for the inconvenience this is causing at the moment, we've got our teams working on this as we speak to have services back online as quick as we can.

Further updates to follow here.


ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
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    Hi everyone,

    Our teams have identified the cause of this and are working toward implementing a solution as we speak. We should see services start to stabilise over course of the next few minutes.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
    Options

    Hi folks,

    This is now resolved and Payroll App performance is back to normal.

    If you encounter any issues following this, please close down your app in full and swipe it away from any other running apps on your phone. Reopen it and log back in and you should able to access the app as you normally do.


    Thanks all for your patience and our apologies again for the hassle caused today.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

This discussion has been closed.