Reverting a pay run to draft - stuck by archived employees

caoxuankien
caoxuankien Member Posts: 10 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Hello,

I am trying to edit salary payments for a few employees in a submitted pay run.

However, it the Reckon Payroll (PC-base app) says I must first reactivate archived employees even though none of the archived are in the pay run I am trying to edit.

So I reactivate everyone from the archived list.

But I still get the error, asking me to reactivate employees. Please help.

Kien

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi Kien

    I've just tried a test this morning on Payroll App (web access) where I archived an employee and then reverted an existing paid pay run (which the employee was not included in) to draft and it seemed to work normally.

    The only time I came across that particular message was attempting to revert a paid pay run to draft that did include an archived employee.

    Can you let me know the process you're going through and sorry to ask the basic but you're 100% sure the archived employee is not in the specific pay run you're attempting to edit?

  • caoxuankien
    caoxuankien Member Posts: 10 Novice Member Novice Member

    Hi Rav,

    I checked. All the employees in the pay run are active.

    Just to sure I have even reactivated everyone in the archived list. But the pay run still fails to convert - citing the archived payee glitch.

    Kien

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Can you do me a favour and remove any termination date that is listed in the employee's profile that you've just reactivated, save it and then try again.

    Let me know how that goes.

    image.png


  • caoxuankien
    caoxuankien Member Posts: 10 Novice Member Novice Member

    Yep!

    That did the trick.

    Thanks.

    Kien

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