Reverting a pay run to draft - stuck by archived employees
Hello,
I am trying to edit salary payments for a few employees in a submitted pay run.
However, it the Reckon Payroll (PC-base app) says I must first reactivate archived employees even though none of the archived are in the pay run I am trying to edit.
So I reactivate everyone from the archived list.
But I still get the error, asking me to reactivate employees. Please help.
Kien
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Hi Kien
I've just tried a test this morning on Payroll App (web access) where I archived an employee and then reverted an existing paid pay run (which the employee was not included in) to draft and it seemed to work normally.
The only time I came across that particular message was attempting to revert a paid pay run to draft that did include an archived employee.
Can you let me know the process you're going through and sorry to ask the basic but you're 100% sure the archived employee is not in the specific pay run you're attempting to edit?
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Hi Rav,
I checked. All the employees in the pay run are active.
Just to sure I have even reactivated everyone in the archived list. But the pay run still fails to convert - citing the archived payee glitch.
Kien
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Can you do me a favour and remove any termination date that is listed in the employee's profile that you've just reactivated, save it and then try again.
Let me know how that goes.
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Yep!
That did the trick.
Thanks.
Kien
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