STP submission rejected and Super guarantee totals
I do have 2 questions
I have just realized that the STP submission of one of my pay runs has been marked rejected.
The message from the ATO reads as follows: an unexpected error has occurred. Please contact the Tax Office.
I went into the ATO's Business Portal and could see that the particular pay run has not been recorded at all.
Could I just try and resubmit this pay run? Assuming this would be like an update event? Wondering whether the internet connection or the ATO's SBR2 was down at the time I tried to submit? Every other submission was successful throughout the year.
When I look at the EOFY report for 21/22, the total Super Guarantee has not added up according to what has been entered in every pay run. It appears to have just calculated the 10% super based on gross wage which of course generally would be correct. Yet , the particular employee receives super at 17 percent of his stipend salary. How can this be fixed?
This didn't cause any problems with the previous app from what I can remember.
Would really appreciate your help. Thank you very much. I can only imaging how busy this time of year is on your end.
- All Categories
- 6.7K Accounts Hosted
- 5.9K Reckon Accounts (Desktop)
- 3.2K Reckon One
- 135 Reckon Payroll Upgrade for Reckon One 🚀
- 10 Reckon Invoices App
- 938 Reckon Payroll App & Web
- 21 Payroll App - Help Videos
- 18 Reckon Mate App
- 14 Reckon Insights
- 107 Reckon API
- 948 Payroll Premier
- 116 Payroll Premier upgrade to Reckon Payroll ⤴️
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 68 About Reckon Community