payroll email

SHARON KURRLE
SHARON KURRLE Member Posts: 15 Reckoner Reckoner
in Accounts Hosted

good MoRnIng I haVe upDAteD my RECKoN TO V2 2022. NoW foR sOme rEASoN i caN NoT emAiL tHe PAysLiPpS And aLSo As yOu cAN sEe My KeYbOaRd is ALsO HaViNg A fIt. cAN SoMeOne hElP Me WiTH THe PaYsLip EMaIlIng THAnkS

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager

    Hi Sharon,

    What is happening specifically when you attempt to send payslips? Are you encountering an error message? If so, what is it?

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  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    No when you select all in the payroll window and then it goes to the next send window , it comes up with a message that I havent selected any of the employees to send there emails

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    No that is not it either. I email them all the time , it has just happened to this week and I have used the new version

  • Pam Middleton
    Pam Middleton Member Posts: 6 Reckoner Reckoner

    Same here - I checked the set up and no change- I could email before the update

  • Pam Middleton
    Pam Middleton Member Posts: 6 Reckoner Reckoner

    Rav, for me it goes to the email page to tick who I require to tick to send but they are not listed

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    Yes that is the same as mine.

    obviously a glitch that needs to be tweaked. But I hate not being organised

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager

    Hi @SHARON KURRLE and @Pam Middleton

    If the send forms window is blank ie. not showing any emails to send then unfortunately it sounds like you may have a corrupt email in the list which is then preventing the list from populating. We've got a step by step guide on how to clear this which I'll link below -

    https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email


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  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star

    Because this issue appears in two different posts today, I am electing to also include the response that I submitted in the other post.

    I had a similar problem as Pam in that I could not send any pay slips this morning, using Hosted 2022 R2. Same problem in that nothing showed up in the second window. I had previously sent pay slips and Payment Summaries by email, using Hosted 2021 without any dramas. I decided to try and follow the instructions above which ended up with the problem being resolved in a very strange way. Firstly, we run multi-currency accounts. I decided to set myself up as a customer and create a receipt. Problem. I was told that "The currencies of your bank account and customer/supplier must be the same" What the heck? Then I noticed that the bank account for the deposit was set to a foreign bank account, which I could not change until I deleted the customer name. Then I was able to proceed, but instead, I wondered if that had fixed the emailing problem. Sure enough it did, coincidentally or otherwise. I selected the pay slips for today's pay run, got to the next window, and it then brought them up, together with one pay slip from the previous pay run - I selected that and sent it without drama. Sending another pay slip for today's run then also worked for a number of selected employees. I also checked with this one employee who had in fact received his pay slip on 24/6/22 and well as the re-sent one and the new one, today On the face of it, there may be some bug in Hosted 2022 R2 relating to emailing forms, which could be resolved in some unique ways. John L G

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    Now I just a bit more confused by it all.

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    Are people still having the problem with this, As I can not still email the payslips

  • Pam Middleton
    Pam Middleton Member Posts: 6 Reckoner Reckoner

    Sharon I appear to have it with only one company file. I went in and emailed an invoice to myself only then when I went back in I could send the payslips

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    Thank you I shall give that a try

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    Thankyou yes it is all fixed.

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