Can't 'SEND FORMS' after update?

KellyMorrison
KellyMorrison Member Posts: 4 Novice Member Novice Member
in Reckon Accounts (Desktop)

Just updated my reckon accounts desktop and now I am unable to send payslips or invoices? I have gone thru the customised desktop and all the info is still correct. Tried a different email and same thing.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,320 Reckon Community Manager Community Manager

    Hi @KellyMorrison

    If the send forms window is blank ie. not showing any emails to send then unfortunately it sounds like you may have a corrupt email in the list which is then preventing the list from populating. We've got a step by step guide on how to clear this which I'll link below -

    https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email


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  • KellyMorrison
    KellyMorrison Member Posts: 4 Novice Member Novice Member

    Hi, everything is showing up, payslips, invoices to send etc but saying email is incorrect password or incorrect email address which isn't the case.

    Only happened after update.


    Thanks

  • KellyMorrison
    KellyMorrison Member Posts: 4 Novice Member Novice Member

    Now all of a sudden its back working again!

  • KellyMorrison
    KellyMorrison Member Posts: 4 Novice Member Novice Member

    It's stopped working again today? Any advice?

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