Can't 'SEND FORMS' after update?

KellyMorrison

Just updated my reckon accounts desktop and now I am unable to send payslips or invoices? I have gone thru the customised desktop and all the info is still correct. Tried a different email and same thing.

Rav

Hi @KellyMorrison

If the send forms window is blank ie. not showing any emails to send then unfortunately it sounds like you may have a corrupt email in the list which is then preventing the list from populating. We've got a step by step guide on how to clear this which I'll link below -

https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email

KellyMorrison

Hi, everything is showing up, payslips, invoices to send etc but saying email is incorrect password or incorrect email address which isn't the case.

Only happened after update.

Thanks

KellyMorrison

Now all of a sudden its back working again!

KellyMorrison

It's stopped working again today? Any advice?