EOFY Finalisation - 1 Employees data is not hitting their mygov account

Jocelyn Member Posts: 40

Good afternoon

I have finalised pays and lodged the finalisation of STP for 2021-2022 on the 30th of June. however out of over a 150 employees one person's figures are not appearing in their mygov account. Everyone else's is appearing as Tax Ready. He has been employed with us since September last year and his pay is lodged every week with STP. When I open the details section on the STP lodgement page with Reckon he is listed in the finalisation, and every week too. Apparently our company is not even showing as paying him wages in his MyGov account.

I have tried to resubmit his wages for the last pay cycle of the year through STP and then I tried to finalise the EOFY just for his again. And it is still not showing.

Has anyone ever had this problem?

We use Reckon Accounts Premier Edition



  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @Jocelyn

    Are the details for the employee valid and accurate? In particular their TFN.

  • Jocelyn
    Jocelyn Member Posts: 40

    I have double checked with the Employee that their TFN is correct.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,191 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2022

    Sounds like there's definitely an information flow-through error somewhere, either with your (employer) info in the employee's myGov or with the employee's info in your RA record.

    Ask the employee for a document from the ATO with their TFN on it so you can actually confirm it IS correct (particularly if english is not the employee's first language) !

    I have a client whose employee has just advised the same scenario as you & the employee's son - who had helped with translating - had originally provided his own TFN to my client by mistake! Consequently, there was no record under the employee as it had all been being reported under the son's record. Fortunately, correcting the employee's TFN in RA & resubmitting the finalisation rectified the situation 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]


    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)