Error on STP file

Kaz Member Posts: 7

Hi All

Have been using the Reckon One Payroll for a few years now with no problems, but in the last weeks every time I send STP to ATO I have been getting an error message instead of success as before

Error message is

If anyone has had the same or can help in anyway wouild be much appreciated

Thanks Karen


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,720 Community Manager Community Manager

    Hi Karen,

    That error message looks to show that a postcode hasn't been entered in the Postcode field in either an employee and/or the company details in Reckon One.

    Have you recently added a new employee that may be missing this detail in their profile?

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  • Kaz
    Kaz Member Posts: 7

    Hi Rav

    Thanks, that worked

    cannot belive something so simple could put a stop on a file

    ATO getting very picky