Reckon Community email & pop-up notifications issue πŸ”” **RESOLVED**

Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager
edited August 2022 in About Reckon Community

Email & Pop-up notifications issue

Hi everyone

Currently email and pop-up notifications are not triggering normally for posts & discussions on the Reckon Community site.

At the moment your usual notifications when you receive a reply to your post, when you're @ mentioned, or any advanced notifications you may have set for specific categories aren't coming through.

The cause of the issue is a wider one with our platform provider who are investigating this and we're confident they should have this resolved very soon.

We're working with our provider to expedite this as much as possible and sincere apologies for the inconvenience this is causing at the moment.


Update - 23 August

Our provider has resolved the issue affecting notifications and they are now working as normal.

This discussion has been closed.