Error message

melanieeti
Member Posts: 2 Novice Member

Hi i keep getting this error message when i try to process STP.
The blacked out part is my name.
I think it's because the name i registered my reckon account in and the name that the business is registered under is different?
That's the only thing i can think of.
Can you help please.
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Comments
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Hi @melanieeti
Have you ever been able successfully send through STP submissions ie. do any of your submissions show a 'Success' status or have you always received this message?
Do you have any special characters in the name field either in the employee profile or the Company Details section?
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