Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

Error message

melanieeti Member Posts: 2

Hi i keep getting this error message when i try to process STP.

The blacked out part is my name.

I think it's because the name i registered my reckon account in and the name that the business is registered under is different?

That's the only thing i can think of.

Can you help please.


  • Rav
    Rav Administrator Posts: 13,250 Community Manager Community Manager

    Hi @melanieeti

    Have you ever been able successfully send through STP submissions ie. do any of your submissions show a 'Success' status or have you always received this message?

    Do you have any special characters in the name field either in the employee profile or the Company Details section?