Error message

melanieeti
melanieeti Member Posts: 2 ✭
in Reckon Payroll App

Hi i keep getting this error message when i try to process STP.

The blacked out part is my name.

I think it's because the name i registered my reckon account in and the name that the business is registered under is different?

That's the only thing i can think of.

Can you help please.

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,734 Community Manager Community Manager

    Hi @melanieeti

    Have you ever been able successfully send through STP submissions ie. do any of your submissions show a 'Success' status or have you always received this message?

    Do you have any special characters in the name field either in the employee profile or the Company Details section?

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