🚨 STP SUBMISSION PROCESSING DELAYS 🚨
Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.
Error message

melanieeti
Member Posts: 2 ✭
Hi i keep getting this error message when i try to process STP.
The blacked out part is my name.
I think it's because the name i registered my reckon account in and the name that the business is registered under is different?
That's the only thing i can think of.
Can you help please.
0
Comments
-
Hi @melanieeti
Have you ever been able successfully send through STP submissions ie. do any of your submissions show a 'Success' status or have you always received this message?
Do you have any special characters in the name field either in the employee profile or the Company Details section?
0
Categories
- 17.9K All Categories
- 6.2K Accounts Hosted
- 5.7K Reckon Accounts (Desktop)
- 10 PaySauce for Reckon Accounts NZ
- 2.9K Reckon One
- 7 Reckon Invoices App
- 917 Reckon Payroll App
- 9 Payroll App - Help Videos
- 13 Reckon Mate App
- 11 Reckon Insights
- 98 Reckon API
- 752 Payroll Premier
- 288 Point of Sale (Desktop)
- 1.8K Personal Plus and Home & Business
- 49 About Reckon Community