Australia: Unable to Process STP First Quarter 2022

psychologystudio
psychologystudio Member Posts: 1 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Never had any issue in the past, and not made any changes to my employee.

Using the App, or the Desktop browser, I go to

:copy previous payrun for the 1 employee

or

:create new payrun for the 1 employee

Times out then error:

Unable to find employee 603626b6-7e97-42a8-b09b-5ec10aff9fa7 in book 8397b47d-c0a3-4dfb-8fa6-3e561fac7ff1

How do I proceed?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @psychologystudio

    Apologies for the hassle this is causing at the moment. We're currently investigating an issue affecting the ability to select employees when creating a pay run in the Payroll App.

    Please keep an eye on this announcement post linked below as I'll be posting updates there as soon as they're available -

    https://community.reckon.com/discussion/8032302/unable-to-select-employees-when-creating-a-pay-run-reckon-payroll-app-12-sept


  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @psychologystudio

    I believe this issue should now be resolved. Can you please close your app in full ie. swipe the Payroll App away from any other apps currently running in your phone.

    Reopen the app and login then create your pay run as normal. The employee list should populate as normal which will allow you to select from.


    Let me know how you get on.

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