Reckon Accounts 2021 Home Business crashing constantly

"not responding" when I try and open my file.

crashes the program when I try to open the backup directory.

After 5-10 attempts it normally opens.

Will not backup - gives a 6974 Error Code

I have re-downloaded and re-installed the program - no difference

PC is fast with 16gb ram.

I am very concerned about the integrity of my data.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,170 Personal Range Expert Personal Range Expert

    Run the validate and then super validate and see what it says.

    Gerry

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: [email protected]

  • Nevan
    Nevan Member Posts: 2

    Thanks for that Gerry. I just did a Validate and Super Validate but it did not say it found any errors. The program still crashes and closes when I try to do a Backup.

    ... Nev

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,170 Personal Range Expert Personal Range Expert

    I am on the road at the moment but when i stop in the next few day i will call you and we will fix it.

    Gerry

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: [email protected]

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,170 Personal Range Expert Personal Range Expert

    send me your phone number so i can call you

    Gerry

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: [email protected]