eInvoicing with RAH

System

This discussion was created from comments split from: Disable einvoicing?.

Ilizebel

Hi Rav,

I have contacted the support line on multiple occasions. I am trying to understand why the eInvoicing memo note and eInvoicing button is not displaying in Reckon Accounts Hosted when sending a newly created invoice.

Additionally, the sale history seems random and not accurate, as saying sent as eInvoice, but that customer is not registered on the network when you look them up.

Is there anyone who can assist as the support team does not have any answers in this regard.

Ilizebel

Rav

Hi @Ilizebel, thanks for raising this.

Can I just confirm, has your eInvoicing been setup using the process outlined in the article below?

https://help.reckon.com/article/g38m2kn8us-e-invoicing-reckon-accounts-hosted

The note in Reckon Accounts Hosted will appear after the invoice has been sent as you normally do, provided the setup is complete, so a tad strange that is not occurring. Is that invoice appearing in the eInvoicing dashboard even though there is no note added to it in your RAH file?

Also, just to clarify, you've mentioned an "eInvoicing button is not displaying in Reckon Accounts Hosted", can I get a bit more info from you on that, in particular where you're expecting that to appear?

Also, has eInvoicing ever worked successfully for you or is this your first attempt at getting it working?

Lastly, can I grab the case number from your contact with our support team and I'll see where things got to from that.

Ilizebel

RKN:00000000569000000238

Ilizebel

Hi Rav,

The setup has been done and is correct.

But the higlighted memo update is not happening in our RAH file.

Ilizebel

Additionally, some invoices have the note sent as eInvoice, dispite them not being on the Peppol Directory under the Sales Invoices History, how can that be (it does not seem reliable)?

Rav

Thanks for this @Ilizebel

I've had a word with our team leaders in the support team and one of our senior technicians will be giving you a call today for a chat and work through this.

Ilizebel

Hi Rav,

I am following up as no support received yet.

Rav

Hi there @Ilizebel

I believe the support team were in touch on Friday, is that correct? They've escalated your case to the eInvoicing developers for further investigation as the behaviour you've encountered certainly doesn't sound 'standard'.

We do need to wait for that part of the process to happen however I've also asked the team to stay on top of your case and they'll get in touch with you directly as soon as they have more info.

Ilizebel

Hi Rav,

Any indication of progress, no futher information received in this regard.

What is the estimated time for this to be sorted?

Ilizebel

No feedback, assistance or follow up received. Issue ongoing, with no response received.

Rav

@Ilizebel

Our support team are in consultation with the eInvoicing developers in relation to your issue. I've asked them to follow up on this again and provide an update to you ASAP.