LATEST PAYRUN SUBMISSION DIDNT SHOW ON STP

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evo.32
evo.32 Member Posts: 7 ✭
edited January 3 in Reckon Payroll 🚀

HI When doing my payrun it took ages before the success showed on the STP side, so prior to it showing I resubmitted by payrun another 2 times as it just didn't show.

Now I look on the ATO stp reporting and I have 3 payruns entered for todays date, yet only one payrun in reckon with 3 successful submissions.

Can someone please tell me the correct way to reverse the two extra submissions. I don't want to make another error and make the situation worse

Many thanks, Jen

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
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    Hi Jen,

    Single Touch Payroll is reported on a Year to Date basis only. While you may have 3 submissions now showing because you've sent the additional two through unnecessarily, the YTD balances will all be the same since it's the same pay run.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • evo.32
    evo.32 Member Posts: 7 ✭
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    Thank you. I am glad I asked and didn't try to fix as I would have made a ripe mess of it. Have a great day

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