Pay slip

BCFC
BCFC Member Posts: 5 Novice Member Novice Member
edited February 2024 in Accounts Hosted

Hi everyone,

I'm trying to sent pay slips to an employee but I have been waiting and re-starting the page since its froze.

Capture.JPG

Can someone please assist me.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi @BCFC

    There might be a prompt or window open in the background that is awaiting action.

    Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground to see if that's the case.

    Let me know how you get on.

  • KiraBohn
    KiraBohn Member Posts: 11 Novice Member Novice Member

    I have the same problem! The window open says "Switch to" or "Retry" but neither option works, and then Reckon gets stuck in this loop of wanting you to choose "Switch to"/"Retry" and won't do anything else until you force quit. Please help!

  • Reeta
    Reeta Reckon Staff Posts: 178 Reckon Staff

    Hi @KiraBohn ,

    Please find the KB article below which will provide you with solution to be able to resolve the issue with email.

    https://help.reckon.com/article/6m60uv7w1i

    Hope this helps.

    Kind regards,

    Reeta

  • KiraBohn
    KiraBohn Member Posts: 11 Novice Member Novice Member

    Thank you Reeta, I will give this a try and let you know!

    Cheers,

    Kira

  • KiraBohn
    KiraBohn Member Posts: 11 Novice Member Novice Member

    Hi Reeta,

    Success! Disabling the "preview" function and re-starting a few times has appeared to solve the freezing problem.

    Many kind thanks,

    Kira

  • Reeta
    Reeta Reckon Staff Posts: 178 Reckon Staff

    Hi @KiraBohn ,

    I'm glad to learn that the problem has been resolved.

    If you have any additional questions, please don't hesitate to reach out, and we'll gladly assist you.

    Kind regards

    Reeta

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