Pay slip

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BCFC
BCFC Member Posts: 5
edited February 1 in Accounts Hosted

Hi everyone,

I'm trying to sent pay slips to an employee but I have been waiting and re-starting the page since its froze.

Can someone please assist me.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,698 Community Manager Community Manager
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    Hi @BCFC

    There might be a prompt or window open in the background that is awaiting action.

    Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground to see if that's the case.

    Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • KiraBohn
    KiraBohn Member Posts: 6
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    I have the same problem! The window open says "Switch to" or "Retry" but neither option works, and then Reckon gets stuck in this loop of wanting you to choose "Switch to"/"Retry" and won't do anything else until you force quit. Please help!

  • Reeta
    Reeta Reckon Staff Posts: 82 Reckon Staff
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    Hi @KiraBohn ,

    Please find the KB article below which will provide you with solution to be able to resolve the issue with email.

    Hope this helps.

    Kind regards,

    Reeta

  • KiraBohn
    KiraBohn Member Posts: 6
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    Thank you Reeta, I will give this a try and let you know!

    Cheers,

    Kira

  • KiraBohn
    KiraBohn Member Posts: 6
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    Hi Reeta,

    Success! Disabling the "preview" function and re-starting a few times has appeared to solve the freezing problem.

    Many kind thanks,

    Kira

  • Reeta
    Reeta Reckon Staff Posts: 82 Reckon Staff
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    Hi @KiraBohn ,

    I'm glad to learn that the problem has been resolved.

    If you have any additional questions, please don't hesitate to reach out, and we'll gladly assist you.

    Kind regards

    Reeta